Refund Policy

At MedBridge Access we are committed to providing our patients with the highest level of service. We understand that there may be situations where a refund is necessary and we strive to make this process as transparent and efficient as possible. This Refund Policy outlines the conditions under which refunds will be granted and the procedure for processing them.

1. Eligibility for Refunds

Patients are entitled to a full refund under the following circumstances:

• Technical Difficulties: In the event of any technical issues on our end that prevent the scheduled consultation from taking place.
• Doctor No-Show: If the appointed doctor fails to attend the scheduled consultation without prior notice.
• Cancellations by MedBridge Access: If MedBridge Access cancels the appointment for any reason.

2. Refund Request Process

If you believe you are entitled to a refund based on the criteria above, please contact our Customer Support Team at support@medbridgeaccess.com within 7 days of the scheduled appointment date. Your refund request should include your name, appointment date, the reason for the refund request, and any relevant supporting details.

3. Processing of Refunds

Once a refund request is received, we will review it and confirm eligibility within 5 working days. If approved, the refund will be processed and issued within 14 working days from the date of approval. The refund will be made using the original method of payment, and you will receive a confirmation email once the process is completed.

4. Exclusions

Refunds will not be granted for cancellations or changes initiated by the patient unless otherwise agreed upon by MedBridge Access.

5. Changes to the Refund Policy

MedBridge Access reserves the right to modify this Refund Policy at any time. Any changes will be communicated via our website or through email to affected patients. For any questions or concerns regarding this Refund Policy, please contact our Customer Support Team at info@medbridgeaccess.com. By using MedBridge Access services, you agree to the terms of this Refund Policy. We are committed to addressing any issues promptly and appreciate your understanding.